Return Policy

At TheOneCookProject.com, we strive to provide you with the best kitchen appliances and ensure your complete satisfaction. If you need to return a product, please review our Return Policy outlined below.

Eligibility for Returns:

We accept returns for kitchen appliances within 14 days of the original purchase date. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items, such as items specified as non-returnable, are exempt from our return policy.

Return Process:

To initiate a return, please contact our customer support team at returns@theonecookproject.com within the specified return period. Our team will guide you through the return process.

Return Shipping:

Customers are responsible for the return shipping costs, unless the return is due to a defective or incorrect product received. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that the returned item reaches us safely. We are not liable for any lost or damaged packages during the return shipping process.

Refund or Exchange:

Upon receiving the returned item and verifying its condition, we will process your refund or exchange within a reasonable timeframe. Refunds will be issued to the original payment method used for the purchase. If you opt for an exchange, we will ship the replacement item to you as soon as possible, subject to availability.

Restocking Fee:

In some cases, a restocking fee may be applied to returned items. This fee covers the cost of inspecting, repackaging, and restocking the product. The restocking fee, if applicable, will be deducted from your refund.

Non-Returnable Items:

Certain items, such as customized or personalized products, gift cards, and clearance items, are non-returnable unless they are defective or damaged upon receipt.

Contact Us:

If you have any questions or concerns about our Return Policy, please contact our customer support team at support@theonecookproject.com. We are here to assist you and ensure a smooth return process.

Please note that our Return Policy is subject to change without prior notice. We encourage you to review this page periodically for any updates. Your satisfaction is important to us, and we are committed to providing a fair and transparent return process for all purchases made on TheOneCookProject.com.